FAQ

How can I contact Plushify?

Email us anytime at support@plushify.com.

Do you ship worldwide?

Yes, we offer global shipping.

Can I change or cancel my order?

You can request changes or cancellations within 12 hours of placing your order for a full refund.

What payment methods do you accept?

We accept VISA, Mastercard, AMEX and PayPal.

How long does delivery take?

Orders typically arrive in 1-2 weeks.

My order is taking longer than expected.

If your order hasn’t arrived after 30 days, email us — you’re eligible for a full refund or replacement.

How do I return an item?

Just contact us at support@plushify.com and we’ll assist you.

I received a defective or incorrect item.

Email us with your order number and photos and we’ll resolve it quickly.

When will I receive my refund?

Refunds are processed in 7–10 business days.

Where do you ship from?

We ship from our international fulfillment centers.